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Contact UsFrequently Asked Questions
Getting started is easy! Simply sign up for an account on our website, and you'll have access to our products. We offer comprehensive onboarding materials and tutorials to help you get up and running quickly. For enterprise customers, we provide dedicated onboarding sessions with our technical team.
Our standard support hours are Monday through Friday, 9:00 AM to 6:00 PM EST. However, we offer 24/7 emergency support for enterprise customers with critical issues. All support requests submitted outside business hours will be addressed first thing the next business day.
Yes, we offer comprehensive training programs for all our products. This includes online video tutorials, documentation, live webinars, and in-person training sessions for enterprise customers. Our training is designed to help users maximize the value they get from our solutions.
You can report bugs or technical issues through our support portal, by emailing support@indedata.com, or by using the "Report Issue" feature within our products. Please include as much detail as possible, including steps to reproduce the issue, screenshots, and your system information.
We regularly release updates to improve functionality, security, and performance. Minor updates are typically released monthly, while major feature updates are released quarterly. All updates are thoroughly tested before release, and we provide detailed release notes and migration guides when necessary.
Still Need Help?
Our support team is ready to assist you with any questions or issues you may have.
Email Support
support@indedata.com
Response within 24 hours
Phone Support
+1 (555) 123-4567
Mon-Fri, 9AM-6PM EST